IVR Call Transfer / Patch Setup

To transfer calls using COS IVR, you have two options:

1. Transfer to a preset number in the script:
In a question response field (e.g., "Press 1"), enter "transfer 1234567890" (using lowercase for "transfer" and the 10-digit phone number without spaces or dashes).

2. Transfer to a number from the data:
In a question response field (e.g., "Press 1"), enter "transfer " (using lowercase for "transfer" and replacing "" with the appropriate field from your data).

Note that this is different from a live call patch setup, which does not use brackets or an equal sign - just a single space between "transfer" and the phone number.

The key points are:
- Use lowercase for "transfer"
- Provide the 10-digit phone number without spaces or dashes
- For a number from the data, use the format "transfer "
- This is distinct from a live call patch, which has a different format

Let me know if you need any clarification or have additional sentences to rewrite!