Logs Calls

• First, we'll select the logs and choose the "Calls" option.

• This page displays all recordings captured during the project's lifetime.
• However, these recordings will only appear if you've enabled the recording setting in the COS dialer for the project.
• If recordings are being captured, you'll find them on this page.

• It Provides Key Details Like:

  • Caller ID
  • Date
  • Time
  • Call Status
  • Duration
• If your screen is smaller, click the plus sign on the left to access individual recordings.
• From here, you can listen to the recordings directly on the server or download them to your device.

• You Also Have The Ability To Search For Specific Recordings By:

  • Agent
  • Volunteer
  • Phone Number
  • Status Code
  • Time
  • Date
• Additionally, you can download the entire spreadsheet of recordings as a .CSV file to your device.