The Messages page within COS allows you to manage the SMS and MMS text messaging scripts used for your outreach.
To access the messages page, select "Messages" from the navigation menu in your COS project.
This brings up a preview of the text messaging script, which includes several key features:
- At the top, you can print, email, or download the script in .JSON format to upload the same script into another project if needed.
- The initial message contains required fields like the organization name and opt-out information that must be included per compliance regulations. A sender is mandatory for all messages, this could be an individual or organization.
- You can add MMS files (images, videos, audio) or set up link tracking in the initial message parameters. For more information, see the following articles:
- MMS Files
- Link Tracking SMS/MMS
- For follow-up messages, you can create a full survey flow by setting up question responses and using autobot features to automatically code common reply phrases.
- The script also displays character and message segment counts to help you stay within SMS length limits.
Overall, the Messages section provides a comprehensive interface for building, reviewing, and managing your text messaging outreach within COS.