Knowledge Base
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Server Management
Campaign Operating System
About COS
Email Solutions
Features
Live Call Solutions
Robo Solutions
Texting Solutions
COS Quick Start
Advanced Features
Live Call Projects
Robo Projects
Text Projects
COS Staff Project Management
Call Center Management
COS Walkthrough
Custom Status Codes & Remaps
Customer Support
Daily Procedure
General Info
Project Management
Project Setup
Technical Support
COS Walkthrough
COS Dashboards
COS Password Management
General Info
Live Call Project Anatomy
Terms and Definitions
Frequently Asked Questions
Frequently Asked Questions - Live Call
Frequently Asked Questions - Text
Server Management
COS Dialer
COS Server Initial Setup
COS Text
Reports and Analytics
Roles and Permissions
System Management
Troubleshoot
Troubleshoot
Data Troubleshoot
Video Guides
COS
Volunteer Resources
Volunteer Best Practices
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Knowledge Base
Server Management
Campaign Operating System
About COS
Email Solutions
Features
Live Call Solutions
Robo Solutions
Texting Solutions
COS Quick Start
Advanced Features
Live Call Projects
Robo Projects
Text Projects
COS Staff Project Management
Call Center Management
COS Walkthrough
Custom Status Codes & Remaps
Customer Support
Daily Procedure
General Info
Project Management
Project Setup
Technical Support
COS Walkthrough
COS Dashboards
COS Password Management
General Info
Live Call Project Anatomy
Terms and Definitions
Frequently Asked Questions
Frequently Asked Questions - Live Call
Frequently Asked Questions - Text
Server Management
COS Dialer
COS Server Initial Setup
COS Text
Reports and Analytics
Roles and Permissions
System Management
Troubleshoot
Troubleshoot
Data Troubleshoot
Video Guides
COS
Volunteer Resources
Volunteer Best Practices
Server Management
Archiving a Project
Assign Centers
Capturing Caller Names That Are Not in the Project's Data
Clear Campaign Records
COS Site Settings
Dialer Audio File
Download Call List
Drop Finished Calls
Requesting a Flash Report And It's Function
Combining Landline Phones and Cell Phone Columns
Log Events
Managers
COS Dialer
Agent Dialer Activity
Clear a queue
Dialer Setup
COS Dialer Settings
COS Server Initial Setup
Create/Edit/Delete Project Templates
COS Initial Setup
COS Text
Coding SMS/MMS Responses
How to use CCF's 10DLC Registration Form
10DLC Best Practices
Reports and Analytics
Daily Report
Crosstab Report
Agent Roleup
Roles and Permissions
Organization Accounts
Center Users
Call Centers
Agent Users Dashboard
Manager Users
Client Organizations
Client Users
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System Management
Placing A Project On Hold
Phone Setup
Agent Script Substitution
Appending Data to a Project
Link Tracking SMS/MMS
Access VAN Folders and Survey Questions
NGP VAN API Key to Call Server COS
Set up domain with the COS URL Shortener
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Troubleshoot
Data Upload Error Message
Converting An Excel File To .csv
Converting A .txt File To .csv
Compatible Data Formatting
Column Headers
Duplicate Fields Error Message
Data Download Fields
Combining Columns In The Data
Calls Aren't Coming In
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