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      Suppress Campaign Records

      Suppressing records will mark specific records within a project to ensure they will not be dialed.

       

      From the project dashboard, select "Campaign Database," then click "Suppress Campaign Records." The suppressed records must have a matching ID field to the data that has been uploaded to the project. For example, if the project data contains "VANID," the suppressed records must also contain "VANID."

      Next, upload the data file that needs to be suppressed. On the following screen, confirm that both fields contain the matching ID field, then click "Save & Next."

      If the suppressed records need to be dialed, simply select "Edit PO" from the project dashboard, then click "Status Codes." From here, select the status code "SU" and switch the type from "Terminal" to "Callable."