Volunteer Resources

Volunteer Best Practices

• COS Volunteer Onboarding Manual
• COS Volunteer Best Practices
• Agent Onboarding
• Audio Troubleshoot
• Long Wait Time Troubleshoot
• Freeform Response
• Coding/Transferring Patch Calls
• Coding Calls
• Hot Keys
• Taking Calls
• Types of Calls
• Scripts & How They Work
• Recommended Browsers and Devices
• COS Dialer Volunteer Training

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