![COS Logo_Dark_Horizontal.png]](https://customersupport.callserver.us/hs-fs/hubfs/COS%20Logo_Dark_Horizontal.png?height=40&name=COS%20Logo_Dark_Horizontal.png){kind=small}
COS Staff Project Management
Call Center Management
COS Walkthrough
Custom Status Codes & Remaps
Customer Support
- Escalation Protocol
- Email Template - Delete Phone Groups Reminder *For Server Clients*
- COS Initial Training - Email Template
- Welcome To COS - Template
- Volunteer Onboarding Training - Email Template
- Sending Reports And Databack To The Client
- Response to Call Complaints
- Providing Feedback To Customers
Daily Procedure
General Info
Project Management
- Patch Project - Sending Append Data to Center
- Loading Data Results Into COS
- List Scrub
- Intra-Office Ticketing
- Editing A Script On A Live Project
- Dialing Hours Of Operation
- Crosschecking
- Changing A Project Status
- Variable Fields and Data Drops
- Text Projects - Tips & Tricks
- Sub Clients
- Special Exception Metrics (SPEX)
- Quality Assurance
Project Setup
Technical Support
- SMS/MMS Link Tracking Shorteners
- IVR Call Transfer / Patch Setup
- IP Warm Up General Notes
- Header Size Limitation on Already Householded Records
- Editing Default Client Download Fields
- COS - Known Compatible Devices
- Common Data Issues
- Bounced Emails
- AWS S3 Bucket
- Version 5.1.1 Redial
- Update COS Cell Database from DNC.COM
- TSG Link Shorteners
- SMS/MMS Restrictions
- Refresh Universe Count and Status codes in a Project Manually
- Phone Scrubbing Compliance