COS Walkthrough

COS Dashboards

• SMS Dashboard
• New Project Page
• List Master - Filters - Add Filter
• SMS DNC List Dashboard
• List Dashboard
• Agent Users Dashboard
• Agent Dialer Activity
• List - Create New List
• Dialer Dashboard **
• Agent Roleup
• Schedule Dashboard **

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COS Password Management

• Changing Your COS Password
• Setting Up Two Factor Authentication

General Info

• Live Call Data Download - Column Descriptions
• Goal Types
• Project Types
• Complete Types
• Texting Projects - Data Key **
• Project Statuses
• Text Data Download - Column Descriptions
• Status Codes

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Live Call Project Anatomy

• Appending Data to a Patch Project
• Edit PO - Live Call
• Script - Live Call

Terms and Definitions

• Glossary