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Knowledge Base
Server Management

Campaign Operating System
COS Quick Start
COS Staff Project Management
COS Walkthrough
Frequently Asked Questions
Server Management
Troubleshoot
- Data Troubleshoot
Video Guides
- COS
Volunteer Resources
- Volunteer Best Practices

Server Management

Capturing Caller Names That Are Not in the Project's Data
COS Site Settings
Drop Finished Calls
Requesting a Flash Report And It's Function
Log Events
Managers

COS Dialer

Dialer Setup
Clear Campaign Records
Dialer Audio File
COS Dialer Settings
Clear a queue

COS Server Initial Setup

Create/Edit/Delete Project Templates
COS Initial Setup

COS Text

How to use CCF's 10DLC Registration Form
10DLC Best Practices
Coding SMS/MMS Responses
SMS Send Error Codes
SMS Encoding
Sending SMS/MMS

Reports and Analytics

Logs Calls
Daily Report
Target Report
Crosstab Report

Roles and Permissions

Organization Accounts
Manager Users
Client Users
Client Organizations
Center Users
Call Centers
User Accounts
Sub-Client Users

System Management

NGP VAN API Key to Call Server COS
Link Tracking SMS/MMS
Access VAN Folders and Survey Questions
Updating Goals
Updating An Active Project Script
Sync a Project to VAN
Suppressing Select Records
Set up domain with the COS URL Shortener
Restarting An Ended Project
Placing A Project On Hold
Phone Setup

Troubleshoot

Duplicate Fields Error Message
Data Upload Error Message
Data Download Fields
Converting An Excel File To .csv
Converting A .txt File To .csv
Compatible Data Formatting
Combining Columns In The Data
Column Headers
Variable Data

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