Volunteer Resources

Volunteer Best Practices

• COS Dialer Volunteer Training
• Long Wait Time Troubleshoot
• Hot Keys
• Calls Aren't Coming In
• COS Volunteer Onboarding Manual
• COS Volunteer Best Practices
• Coding/Transferring Patch Calls
• Agent Onboarding
• Coding Calls
• Audio Troubleshoot
• Volunteer Text Login & Send/Receive Text SMS/MMS Procedure
• Volunteer Main Menu Bar
• Volunteer Guide for Sending and Receiving Texts
• Freeform Response
• Taking Calls
• Types of Calls
• Scripts & How They Work
• Recommended Browsers and Devices