Placing A Project On Hold

What does it mean to put a project "on hold"? When a project is placed on hold, all dialing activities will be temporarily suspended until further notice.

Common scenarios for putting a project on hold include updating the script or resting a list for a period of time due to low contact rates.

Placing a project on hold will update the status in the COS Project Master, and the "hold" status will appear in red. To place a project on hold, notify a COS representative of the need for the status change as soon as possible. This ensures that no further contact attempts are made on the project during the hold period, which may last for a day or even several days.

In summary, putting a project "on hold" temporarily suspends all dialing activity until the hold is lifted. This status change is made in the COS Project Master and communicated to the COS team to prevent any inadvertent contact attempts during the hold period.