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      Response to Call Complaints

      If a project needs to be escalated internally (due to a reporting issue, etc.), it's important to follow these steps:

      1. Log in to COS.
      2. Navigate to the specific project experiencing the issue.
      3. Go to EDIT PO - MANAGEMENT INFO.
      4. Uncheck the VIEW REPORT and DOWNLOAD DATA (NEW) boxes. This ensures the client doesn't view or download any inaccurate or incomplete information.

      Remember, when the view report and client data download boxes are unchecked, the client's link will not work. Be sure to recheck these boxes once the issue has been resolved.

      1. If you need to drop campaign data to resolve the issue, first download the campaign data to avoid losing any important information.
      2. If applicable, email NRPG to get the most accurate center data.
      3. Maintain ongoing communication with the client.