Providing Feedback To Customers

From time to time, customers may request feedback from the call center staff.

Typically, they want to understand the reasoning behind the voters' responses to the scripted questions. To gather this feedback, contact the call center and specify the project details. Include any special requests made by the client.

Once the call center sends the feedback, review it promptly. When conveying the feedback, use professional language to indicate that it is coming from your CCF team, not the call center directly. Avoid including any direct quotes or language that suggests the call center gathered the feedback.

After proofreading the feedback, forward it to the client along with any other requested information.