Check List Penetration For Patch Projects

At 3:30 PM EST daily, you must review the penetration rates for each target in the patch project list.

Typically, a patch project will only dial landlines unless the client has explicitly authorized accessing cell phone records.

• To navigate to the target report page, select the reports submenu and then choose the target report option.
• The target report will display the penetration rate next to each individual target.
• If the penetration rate for any given target exceeds 50%, you must contact the call center to determine if there is sufficient data to continue meeting goals.
• If more data is required, immediately notify the client and request they provide additional information.