Whitelisting Email Addresses In Zendesk

A whitelist is a list of approved domains or email addresses that are always permitted access, regardless of any blacklist settings. The whitelist will take precedence over the blacklist, meaning that if a specific domain is blacklisted but a user with that email domain is whitelisted, they will still be granted access.

To add an email address to the whitelist:

1. Log in to your COS Zendesk Support account.
2. On the left side of the screen, click the "Settings" gear icon.
3. Scroll all the way down and select "Customers."
4. Under the "Whitelist" section, enter the email address you wish to whitelist.