Custom Status Codes & Remaps
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      3. Custom Status Codes & Remaps

      Live Call Status Code Remaps

      The following status codes are the default options for all live call projects, unless otherwise requested by the client:

      C = Complete
      CP = Yes Patch 
      LM = Left Message
      D = Disconnect
      WN = Wrong Number
      IR = Initial Refusal
      DC = Do Not Call
      LB = Language Barrier
      OB = Other Barrier
      DE = Deceased
      FX = Fax
      N = No Answer
      B = Busy
      A = Answer Machine
      WI = Wireless

      These default status codes should not be changed without explicit approval from the client. The list provides a comprehensive set of options to accurately categorize the outcome of each live call.