Conducting Research on Projects

There may be instances when the provided scripts do not contain all the information needed for voters to make informed decisions.

In these cases, agents can direct callers to a website or phone number where they can find answers to their questions. Agents are also permitted to address simple inquiries directly.

To assist callers, agents have access to the following helpful resources:

Ballotpedia.org - a comprehensive tool for finding information about candidates, elections, and more.

YouTube - useful for learning the proper pronunciation of candidate and company names.

Candidate/company websites - a direct source of information straight from the source.

Google - a powerful search engine to research any remaining questions.

By leveraging these tools, agents can ensure callers leave the interaction feeling informed and satisfied.