The client download fields are located in the "Edit PO -> Edit Management" section of a COS project.
The current default download fields include spoke_to, call_date, status_code, and isCell. Each client download field is represented by a unique numeric value:
- spoke_to = 1
- call_date = 2
- call_time = 4
- duration = 8
- TSR = 16
- status_code = 32
- center_id = 64
- isCell = 128
To update the default client download fields, you must add together the values of the desired fields and submit the sum to COS. For example, if you only want spoke_to and status_code as the default download fields, you would add 1 (spoke_to) and 32 (status_code) to get a total of 33, which you would then enter into the "Default Fields" in the "Clients" section.
Here is the step-by-step procedure:
- Click "Management"
- Select "Clients"
- Choose/highlight a client and click "Edit" in the top left of the page
- Calculate the total value of the download fields you want to make default
- Enter the sum into the "Default Fields"
- Click "Save"