Intra-Office Ticketing

The COS ticketing system is primarily used to send project updates to the call center.

When a new ticket is created, the email field is pre-populated with addresses for both Call Center Finance (CCF) staff members and the call center management team.

On occasion, it may be necessary to create a ticket for CCF staff members only. This most commonly occurs when a phone conversation with a client results in an update to a project that was not documented in writing. In these cases, it is important to record the communication in the COS ticketing system.

To create an intra-office ticket for CCF staff only, simply delete all email addresses from the "Emails" field of the new ticket, leaving only the addresses belonging to CCF personnel.