- Knowledge Base
- COS Staff Project Management
- Project Management
Intra-Office Ticketing
The COS ticketing system is primarily used to send project updates to the call center.
When a new ticket is created, the email field is pre-populated with addresses for both Call Center Finance (CCF) staff members and the call center management team.
On occasion, it may be necessary to create a ticket for CCF staff members only. This most commonly occurs when a phone conversation with a client results in an update to a project that was not documented in writing. In these cases, it is important to record the communication in the COS ticketing system.
To create an intra-office ticket for CCF staff only, simply delete all email addresses from the "Emails" field of the new ticket, leaving only the addresses belonging to CCF personnel.