The Complete types are the classification categories assigned to status codes within the Campaign Operating System (COS).
These types define a contact as either finalized or non-finalized:
- Complete: A finalized contact where a result was captured.
- Bad Number: A phone number marked as disconnected or unreachable by the long distance carrier.
- Terminal: Records flagged as a final contact.
- Callable: A non-final contact record.
The specific Complete, Bad Number, Terminal, and Callable contact types are further broken down as follows:
Complete Types:
- Complete (C)
- Complete Patch (CP)
- Left Message (LM)
Bad Number Types:
- Disconnect (D)
Callable Types:
- No Answer (N)
- Busy (B)
- Answering Machine (A)
- Wrong Number (WN)
- Initial Refusal (IR)
- Do Not Call (DC)
- Language Barrier (LB)
- Other Language Barrier (OB)
- Deceased (DE)
- Fax (FX)
- Wireless (WI)
The Robo, Text, and Email types are also defined, with their respective finalized and non-finalized subcategories.
This provides a comprehensive overview of the complete classification system for contact status codes within the COS.