Roles and Permissions
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      Call Centers

      Call centers are specialized organizational entities that can include established telecommunication hubs or volunteer-based groups.

      Once a project is assigned, the call center will be able to access the necessary project details and materials in order to collect the required data.

      Creating a Call Center Account:

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      • Select "Management" from the main menu.
      • Choose "Call Centers" from the options.
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      • Click the "New" button to create a new call center.
      • Screen Shot 2025-04-21 at 10.34.24 AMEnter a descriptive "Name" for the call center.
      • Provide a brief "Code" as an abbreviation of the call center name.
      • Input the maximum "Hours" that the call center can be operational.
      • Click "Create" to finalize the new call center account.

      The name field should reflect the identity of the call center. The code serves as a concise identifier, while the hours setting establishes the maximum allowable dial time for the call center.