Agent Users Dashboard

The Agent Users Dashboard provides a comprehensive overview of all active agent users assigned to active projects.

Screen Shot 2025-04-18 at 12.02.27 PMTo access the Agent Users Dashboard, navigate to the management submenu and select "Agent Users".

Screen Shot 2025-04-18 at 12.04.38 PMOnce on the dashboard, five options available in the top left corner:

1. "New" (a highlighted blue button) - Allows you to add a new agent user to the COS system.
2. "Edit" - Enables you to modify agent user details such as name, email, etc.
3. "Active Filter" - Filters the agent users based on their active or inactive status.
4. "Download CSV" - Allows you to download agent dialing information locally.
5. "Auto Refresh" - Keeps the dashboard information up-to-date.

Screen Shot 2025-04-18 at 12.09.08 PMThe dashboard also includes a search function at the top that filters agent users by queue. The information displayed is categorized into ten fields: Active, Created, User Name, Name, Email, Zip, Phone, Dialer Name, Dialer Queue, and Current State.