Live Agent Calling

Robust Inbound and Outbound Call Management

This platform offers comprehensive call management capabilities, including:

• Data collection
• Goal tracking and attendance monitoring  
• Scheduling
• Real-time reporting of results and analytics

Advanced, Dynamic Scripting

The advanced scripting features simplify the creation and deployment of complex surveys. Agents can easily:

• Track individual metrics
• Assign to specific queues
• Utilize predictive and human dialers
• Monitor live calls

Flexible Data Access

• Download data at any time
• Customize data export formats
• View goal projections and daily goal breakdowns
• Easily modify goals as needed

Comprehensive Reporting

The platform provides real-time reporting with breakdowns by status, response dispositions, and more.

Responses and questions can also be randomized.

Additional Features

• Capture freeform responses
• Translate agent scripts with a single click
• Integrate with VAN systems