Robust Inbound and Outbound Call Management
This platform offers comprehensive call management capabilities, including:
- Data collection
- Goal tracking and attendance monitoring
- Scheduling
- Real-time reporting of results and analytics
Advanced, Dynamic Scripting
The advanced scripting features simplify the creation and deployment of complex surveys. Agents can easily:
- Track individual metrics
- Assign to specific queues
- Utilize predictive and human dialers
- Monitor live calls
Flexible Data Access
Users can:
- Download data at any time
- Customize data export formats
- View goal projections and daily goal breakdowns
- Easily modify goals as needed
Comprehensive Reporting
The platform provides real-time reporting with breakdowns by status, response dispositions, and more. Responses and questions can also be randomized.
Additional Features
- Capture freeform responses
- Translate agent scripts with a single click
- Integrate with VAN systems
Overall, this solution provides a professional, detailed, and highly configurable call center platform to streamline complex survey management and reporting.