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Coding SMS/MMS Responses
To process incoming text message responses, follow these steps:1. Go to the SMS Master tab. There, you will see a column labeled "SMS Reply Count" that displays the number of unprocessed responses.
2. Click on the "Reply(#)" link to access the "Agent Reply" screen, where you can code the responses.
The "Agent Reply" screen provides the following details for each response:
- Unprocessed Response Count: The number of responses that have not yet been coded.
- SMS Response ID: A unique numeric ID assigned to each received response.
- Project ID: The purchase order number of the associated project.
- Project Name: The name or description of the project.
- Question Number: The number of the question in the script order.
- Text Response: The response provided by the recipient.
- Coding: The preset response codes.
By following these steps, you can efficiently process and code all incoming text message responses.