Coding SMS/MMS Responses

To process incoming text message responses, follow these steps:

1. Go to the SMS Master tab. There, you will see a column labeled "SMS Reply Count" that displays the number of unprocessed responses.

2. Click on the "Reply(#)" link to access the "Agent Reply" screen, where you can code the responses.

The "Agent Reply" screen provides the following details for each response:

- Unprocessed Response Count: The number of responses that have not yet been coded.
- SMS Response ID: A unique numeric ID assigned to each received response.  
- Project ID: The purchase order number of the associated project.
- Project Name: The name or description of the project.
- Question Number: The number of the question in the script order.
- Text Response: The response provided by the recipient.
- Coding: The preset response codes.

By following these steps, you can efficiently process and code all incoming text message responses.