System Management
      Back to home
      1. Knowledge Base
      2. Server Management
      3. System Management

      Link Tracking SMS/MMS

      The link shortener function is used to shorten original links for tracking purposes.

      To create a shortened, trackable link:

      1. Select "SMS Setup"
      2. Enter your URL in the "Shortner Link URL" field (the URL must be pre-configured to work)
      3. Click "Save"

      All link tracking programs should be set up with an additional question:

      Question 1:
      - Enter the Link/Script
      - Select "Messages" and choose "Additional Params"
      - Enter "link=original link SPACE track=2"
      - Enter the script where should be visible
      - Add response options "[DNC]" and "[Other]"
      - Click "Save and Next"

      Question 2: 
      - Enter "Link Track" in the script
      - Add a "[CLICKED]" response option
      - Click "Save and Next" 

      The shortened, trackable link will display during testing/deployment of the text message. This link can also be added to push-back responses instead of the initial message.

      The link tracking function records the number of clicks on each link, which are tracked in Question 2 of the texting script. The link is displayed in the script by entering the value.