The Dialer Dashboard allows manager users to enable/disable dialer queues, customize each individual dialer configuration and monitor dialer statistics.
- DID - the dialer ID
- Created - the date and time queue was created.
- Enable - allows the user to turn the dialer on or off: True = On False = Off
- Type - the type of dialer being used to dial the project, either Human or Predictive
- Project - the project number assigned to the dialer queue
- Universe - the total number of records assigned to the dialer
- Goal Type - the type of goal for each individual project
- Calling Window - the predetermined time in which the project can be dialed
- Numbers
G - Goal
P - Goal Progress
R - Remaining for Goal
A - Assigned
D - Number on Dialer - Agents
O - Offline
A - Available
P - On Call
W - Wrap up
B - Break
T - Training - 15 Min - the overall stats of the dialer queue from the previous fifteen minutes
D - Dials Made
C - Agent Connects
T - Time Call to Agent
A - Average Available
P - Average On Call
W - Average Wrap-up - Config - the configuration settings for each dialer queue
RD (Redial Time) - the amount time that will pass before another pass is made through the list
RA (Redial Max Attempts) - the total number of times a record can be redialed
#L (Max number new dials)
L2AR (Line to agent ratio)
AM (Answer Machine Detect) - enables the answering machine to be turned on and off
NAT (Second before No Answer)
REC (Recordings) - enables recordings to be turned on and off
AIS - Agent Initial State (T-Training, A-Available)