Dialer Dashboard **

The Dialer Dashboard enables manager users to enable or disable dialer queues, customize individual dialer configurations, and monitor dialer statistics.

• DID - the dialer ID
• Created - the date and time queue was created.
• Enable - allows the user to turn the dialer on or off:  True = On   False = Off
• Type - the type of dialer being used to dial the project, either Human or Predictive
• Project - the project number assigned to the dialer queue
• Universe - the total number of records assigned to the dialer
• Goal Type - the type of goal for each individual project
• Calling Window - the predetermined time in which the project can be dialed
• Numbers
  G - Goal
  P - Goal Progress
  R - Remaining for Goal
  A - Assigned
  D - Number on Dialer
• Agents
  O - Offline
  A - Available
  P - On Call
  W - Wrap up
  B - Break
  T - Training
• 15 Min - the overall stats of the dialer queue from the previous fifteen minutes
• D - Dials Made
• C - Agent Connects
• T - Time Call to Agent
• A - Average Available
• P - Average On Call
• W - Average Wrap-up
• Config - the configuration settings for each dialer queue
• RD (Redial Time) - the amount time that will pass before another pass is made through the list
• RA (Redial Max Attempts) - the total number of times a record can be redialed
• #L (Max number new dials)
• L2AR (Line to agent ratio)
• AM (Answer Machine Detect) - enables the answering machine to be turned on and off
• NAT (Second before No Answer)
• REC (Recordings) - enables recordings to be turned on and off
• AIS - Agent Initial State (T-Training, A-Available)