The cutting-edge dialer system is purpose-built for volunteers and call centers.
It boasts advanced dialer features and state-of-the-art scripting, supporting up to 15,000 volunteers per dialer with both inbound and outbound call capabilities. The system offers simple yet intuitive scripting that requires minimal training, and includes outbound and inbound call functions. Volunteers can also send peer-to-peer texts and either self-manage or use the virtual call center managers.
Key features include:
- Supports up to 15,000 volunteers per dialer and up to 1,000 concurrent campaigns
- Predictive dialing to landlines increases productivity, while the human dialer to cell phones eliminates hand dialing
- Includes answer machine filtering to raise connectivity, with calls automatically connecting to the next available person
- Powerful inbound, outbound, and blended call capabilities
- Quality monitoring and coaching, with real-time call recording
- Tracks volunteer hours and individual metrics
- Simple script navigation with hot keys or mouse
- Allows for single response or multiple-choice questions, with the ability to rotate question order and randomize responses
- Easily patch through and transfer calls to external numbers
- Send custom SMS/texts from within any question
- Capture freeform, open-ended responses
- Dynamically display data onto the script
- VAN integration
The system provides online help and toll-free support, ensuring volunteers have the resources they need to be successful.