Reports and Analytics
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      Agent Roleup

      The agent role-up report provides a detailed breakdown of individual agent statistics for a specific time period.

      The report includes the following metrics for each agent:

      Agent Name - the name of the agent
      Pause - the total time the agent spent in "Pause" status
      Unassigned - the total time the agent spent in "Unassigned" status
      Break - the total time the agent spent in "Break" status
      Training - the total time the agent spent in "Training" status
      Dialer - the total time the agent spent logged into the dialer
      OnCalls - the total time the agent spent on calls

      This comprehensive report allows managers to closely monitor and analyze agent performance during the given time frame.