Volunteer Best Practices
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      Audio Troubleshoot

      If you're having issues with your audio please try the following:

      • Check the audio settings on your device to ensure that the correct input/output channels are selected and that the volume is on.
      • Check that the browser has permission to access your microphone.
      • Chrome is the recommended browser however COS is compatible with Firefox and Opera.
      • Completely log out of the COS dialer, close/quit your browser and log back in. 
      • Ensure that your headset is plugged in properly.
      • If using a wireless headset ensure that the bluetooth connection is enabled. 
      If you are still experiencing issues please contact COS support.