The COS dialer settings allow users to manually configure a range of individual settings for each dialer queue.
This includes adjusting the number of calls made per agent, enabling or disabling answering machine detection, and enabling or disabling call recordings.
The settings also include:
Redial Delay: The minimum time that must elapse before a record can be called again.
Dial Max Attempts: The total number of times a record can be dialed.
Total Dialing Lines: The maximum number of records that can be dialed simultaneously.
Line to Agent Ratio: The number of calls made every 30 seconds per logged-in agent.
Answer Machine Detect: Automatically determines if a call was picked up by an answering machine and codes the call accordingly.
Time til No Answer: The number of seconds the dialer will let a record ring before coding it as a no answer.
Recordings: Determines if recordings of each call are captured for the individual queue.
Agent Initial State: Determines if agents are put in Available or Training status when they log in.
CID: The caller ID that is displayed on the call recipient's phone.
Start D/T and Stop D/T: The beginning and end date/time of the queue.
This provides users with granular control over key dialer parameters to optimize queue performance and agent productivity.