Logs Agents

• To access this information, we'll navigate to the logs section and select the "Agents" option.
• This page will display detailed metrics for each agent user account. 
• On the left side of the screen, you'll see the status disposition breakdown for each agent.
• This includes the percentage of calls they coded as "complete" or "left message," as well as other key metrics. 
• Furthermore, the page will show the total time each agent spent on calls, in wrap-up mode, on breaks, and in training.
• This provides a comprehensive overview of agent activity and productivity.
• If you're analyzing data over multiple weeks, you can set specific date and time parameters to filter the information as needed.
• This allows you to zoom in on particular time periods for more detailed reporting and evaluation.
• The agent logs page offers a detailed, agent-level view of key performance indicators.
• This data can be invaluable for monitoring agent productivity, identifying training opportunities, and optimizing contact center operations.