Ticket Dashboard

The Ticket Dashboard provides a centralized view of all tickets created across all programs within the COS server.

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To access the Ticket Dashboard, on the Project Dashboard, select the Dashboards submenu, then choose the Tickets option.

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The top dropdown menu on the ticket dashboard allows you to filter tickets by status, including options for all, open, new replies, new, acknowledged, and complete. The second dropdown filters tickets by type, with choices for all, center, internal, client all, and client new PO only. The final dropdown filters tickets by client.The ticket details will be displayed with the selected sorting and filtering options, providing a preview of the ticket text.

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Clicking the view button will open the full ticket. From there, you can choose to reply, complete, acknowledge, or take ownership of the ticket. Replying will open a new correspondence tied to the original ticket, using a similar interface as creating a new ticket.

For more information on properly filling out a ticket, please refer to this article: New Ticket. The tickets option on the dashboard will return you to the main ticket overview.